Política de reembolso

M.O.N.I. Return & Refund Policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, please contact us at hello@moniperformance.com or submit a return request through your customer account.

Please contact us before returning any item. Once your return request has been approved, we will provide you with the correct return address and return instructions. Because our products may be fulfilled from different production locations, the return address may vary depending on the product and order.

Items sent back to us without first requesting and receiving approval for a return may not be accepted.

Unless the item is defective, damaged, incorrect, or otherwise covered by your statutory rights, the customer is responsible for the direct cost of returning the item.

Damages and issues

Please inspect your order when you receive it and contact us as soon as possible if the item is defective or damaged, or if you receive the wrong item. We will review the issue and arrange an appropriate solution.

If the problem is caused by a production error, damage, or an incorrect item, you will not be charged return shipping costs where a return is required.

Please provide photographs of the item and packaging where appropriate so that we can process your request efficiently.

Exceptions / non-returnable items

Certain types of items cannot be returned, including products that have been specifically personalized or customized according to the customer's individual specifications, where applicable under consumer law.

We cannot accept returns of gift cards.

Please contact us if you have questions about whether a particular item is eligible for return.

Products being made on demand does not by itself remove any statutory consumer rights that apply to your purchase.

Sale items

Unless an applicable legal exception applies, statutory consumer rights are not affected merely because an item was purchased on sale.

Exchanges

The quickest way to receive a different size or product is to return the eligible item you have in accordance with this return policy and, once the return has been accepted, place a separate order for the new item.

Please contact us before returning an item so that we can provide the appropriate return instructions.

European Union 14-day right of withdrawal

If merchandise is being shipped to a consumer in the European Union, you generally have the right to withdraw from your purchase within 14 days without giving a reason, subject to applicable legal exceptions.

The withdrawal period generally begins when you, or a third party designated by you other than the carrier, receives the goods. For orders containing multiple items delivered separately, the period generally begins upon receipt of the last item.

To exercise your right of withdrawal, you must inform us of your decision to withdraw within the applicable withdrawal period.

You can contact us at hello@moniperformance.com or use the return request option available through your customer account.

If you exercise your right of withdrawal, the products must be returned in accordance with the return instructions we provide. Unless otherwise required by law, you are responsible for the direct cost of returning the goods.

Your statutory rights regarding defective, damaged, or incorrectly supplied goods remain unaffected.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to process and post the refund.

Where required by applicable consumer law following a valid withdrawal, eligible payments, including applicable standard delivery costs, will be reimbursed in accordance with the legally required timeframe and conditions.

If more than 15 business days have passed since we confirmed that your refund was processed, please contact us at hello@moniperformance.com

Contact

For questions regarding returns, refunds, damaged items, or cancellations, please contact us at:

M.O.N.I. – Move Or Never Improve
Email: hello@moniperformance.com