Termos do serviço
Terms and Conditions
Last updated: September 2026
These Terms and Conditions apply to purchases made through the M.O.N.I. online store operated by Mónica Soraia Amaral Gomes Mendes.
By placing an order through our online store, you agree to these Terms and Conditions. Please read them carefully before completing your purchase.
1. Seller Information
M.O.N.I. – Move Or Never Improve
Owner: Mónica Soraia Amaral Gomes Mendes
Switzerland
Business address: [TO BE ADDED BEFORE LAUNCH]
Email: hello@moniperformance.com
Telephone: +41 78 327 30 09
2. Products
We aim to present our products, descriptions, images, colours, measurements and other information as accurately as possible.
However, colours and appearance may vary slightly depending on the device or screen used to view the online store.
Many M.O.N.I. products are produced especially for the customer after an order has been placed. We work with third-party production and fulfilment partners, including print-on-demand providers, who may manufacture and ship products from different locations.
Minor variations resulting from the manufacturing or printing process do not necessarily constitute a product defect.
3. Prices
Prices are displayed in the currency applicable to the customer's selected market.
For customers in Switzerland, prices may be displayed in Swiss francs (CHF). For customers in Portugal and other applicable European markets, prices may be displayed in euros (EUR).
Any applicable taxes, shipping costs and other charges are displayed during the ordering process where required.
Customers are responsible for reviewing the total price shown at checkout before submitting an order.
4. Orders and Contract Formation
Products displayed in our online store may be added to the shopping cart and reviewed before checkout.
Customers have the opportunity to review and correct their order information before submitting the order.
By clicking the final order button at checkout, the customer submits the order.
After an order has been submitted, an electronic order confirmation will be sent to the email address provided by the customer.
We reserve the right to refuse or cancel an order where reasonably necessary, for example in cases of incorrect pricing, suspected fraud, payment failure, product unavailability or technical errors. If payment has already been collected for an order that we cancel, the relevant amount will be refunded.
5. Payment
Available payment methods are displayed during checkout.
Payment must be completed using one of the payment methods offered in the online store.
Payment processing may be carried out by third-party payment providers. Their respective terms and conditions may also apply to the processing of the payment.
6. Production on Demand
Many M.O.N.I. products are made on demand after an order is placed rather than being produced in large quantities in advance.
This approach helps us reduce unnecessary overproduction.
Because production begins after an order is placed, processing times may vary depending on the product, production location and order volume.
7. Shipping and Delivery
Orders may be produced and shipped by third-party fulfilment partners from different production locations.
Estimated delivery times depend on the product, destination, production location and shipping method.
Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.
Where applicable, information about shipping costs will be displayed during checkout before the order is submitted.
International orders may in certain circumstances be subject to customs duties, import taxes or other charges. Where such charges are not collected during checkout, they may be payable by the recipient in accordance with applicable law.
Further information can be found in our Shipping Policy.
8. Returns, Cancellations and Right of Withdrawal
Returns, cancellations and refunds are governed by our Return Policy and, where applicable, our Right of Withdrawal Policy.
Customers in the European Union may have a statutory right to withdraw from certain distance contracts within 14 days, subject to the conditions and exceptions provided by applicable law.
Nothing in these Terms and Conditions limits any mandatory consumer rights that cannot legally be excluded or restricted.
For further information, please refer to our Return Policy and Right of Withdrawal Policy.
9. Defective, Damaged or Incorrect Products
Please inspect your order after delivery.
If a product arrives damaged, defective or incorrect, please contact us as soon as reasonably possible at:
Please include your order number, a description of the issue and, where appropriate, photographs showing the problem.
We will review the matter and provide an appropriate remedy in accordance with applicable law.
Statutory rights relating to defective or non-conforming goods remain unaffected where they apply.
10. Product Availability
All products are subject to availability.
We may modify, discontinue or replace products or product variants where reasonably necessary.
If an ordered product becomes unavailable after an order has been placed, we will contact the customer and, where appropriate, offer an alternative or issue a refund.
11. Intellectual Property
Unless otherwise stated, the M.O.N.I. name, brand identity, logos, graphics, designs, photographs, texts and other original content displayed in this online store are owned by or used with permission by M.O.N.I. and/or Mónica Soraia Amaral Gomes Mendes.
They may not be reproduced, copied, distributed, modified or commercially used without prior permission, except where permitted by applicable law.
Third-party trademarks, product names and other intellectual property remain the property of their respective owners.
12. Personal Data
Personal data is processed in accordance with our Privacy Policy and applicable data protection laws.
Please refer to our Privacy Policy for information about how personal data is collected, used, stored and shared.
13. Liability
We are responsible for our obligations in accordance with applicable law.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.
We are not responsible for delays or failures caused by circumstances outside our reasonable control, subject to any mandatory rights available to consumers.
14. Changes to These Terms
We may update these Terms and Conditions when necessary, for example to reflect changes to our services, business operations or applicable legal requirements.
The version applicable to an order is the version made available to the customer at the time the order is placed.
15. Governing Law and Consumer Rights
These Terms and Conditions are governed by Swiss law, subject to any mandatory consumer protection provisions that apply to the customer.
If you are a consumer residing in another country, including a country of the European Union, this choice of law does not deprive you of mandatory consumer protection rights that apply to you under applicable law.
Mandatory rules concerning jurisdiction remain unaffected.
16. Contact
For questions regarding these Terms and Conditions, orders or our products, please contact:
M.O.N.I. – Move Or Never Improve
Mónica Soraia Amaral Gomes Mendes
Switzerland
Business address: [TO BE ADDED BEFORE LAUNCH]
Email: hello@moniperformance.com
Telephone: +41 78 327 30 09